JOHANNESBURG – BIDVEST Bank’s MoneyGram Bureau de Change has finally resolved concerns raised by disgruntled customers who were left stranded in recent days as they could not get refunds despite money sent having not reached targeted beneficiaries.
Clients sending cash through the branch in Balfour Park, Johannesburg, had been initially informed they would be paid back after 28 days.
Excited customers told CAJ News Africa on Tuesday they had received Short Message Service (SMS) notification of their cash reimbursement, bringing to an end the debacle at Bidvest Bank MoneyGram Bureau de Change.
They thanked the intervention of Bidvest Bank’s MoneyGram Bureau de Change head office.
One of the complainants, award winning journalist, Savious-Parker Kwinika, thanked the management for coming to their rescue.
“I don’t really know how to thank the Bidvest Bank management for their prompt response to my concern! Most interestingly, they reimbursed my money initially swiped at their Balfour Park branch,” said Kwinika.
He said the quick reaction, which he described as “positive” and “quite professional” instilled confidence in the manner the financial institution was run.
“I take my hat off to the Bidvest Bank management for coming to my rescue when I least expected positive response. This shows the bank cares about its clients, and as such, I will open an account with them,” said Kwinika.
Another client, Nigerian national, Ogenyi Iheanacho, said his wife also received the re-imbursement from the Bidvest MoneyGram’s Balfour Park branch.
“I’m humbled by their (Bidvest Bank)’s intervention! Honestly, waiting for 28 days to recover back our money would be a nightmare for my relative abroad, worse still, I didn’t have an extra cash to send,” said Iheanacho.
Clients had complained staff at the money transfer agency would swipe clients’ card later to tell them the transactions could not be finalized as their documents were not in order.
– CAJ News