African Press Association

Emergency help only a call away for speech and hearing impaired MTN customers


FOR IMMEDIATE RELEASE: Emergency help only a call away for speech and hearing impaired MTN customers
MTN has partnered with Europ Assistance SA to offer a free call back facility to MTN customers with hearing and speech impairments.

Access to critical lifeline support can mean a difference between life and death especially for persons living with disabilities.The MTN USSD service enables customers with speech and hearing disabilities to contact the 112 emergency line without the need to speak to an operator. This free service provides immediate emergency access to medical, police, fire and sea rescue services.

MTN customers who request emergency services assistance should save and dial *130*3272*29# on their phones and select the service option they require. An SMS will then be disseminated to the MTN 112 Emergency Contact Centre who will communicate the requested emergency to the relevant service provider.

A confirmation SMS will be sent to the customer verifying their request and notify them of the estimated time of resolution.

As a caring and socially responsible citizen, MTN is always mindful of the importance of using the power of connectivity to extend critical services to all its customers. This service will offer a critical lifeline during emergencies to vulnerable customers who need access to these services the most.

MTN is pleased to work with like-minded organisations such as Europ Assistance SA to develop innovative and customized solutions that are relevant to today’s digital lifestyle. This is one of the ways that MTN is brightening customer’s lives and leading the delivery of a bold, new digital world.

This service is available nationally 24 hours a day, and seven days a week, and is accessible from any device.


Distributed by African Press Association (APA) on behalf of MTN


Bridget Bhengu: Senior Manager – PR and Communications, MTN SA

Cell: 083 212 1964 / E-mail: Bridget.Bhengu@mtn.com

Mamello Raborifi: PR Manager, MTN SA

Cell: 083 214 5681 / E-mail: Mamello.Raborifi@mtn.com


Launched in 1994, the MTN Group is a multinational telecommunications group, operating in 22 countries in Africa, Asia and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN.” As of 30 September 2017, MTN recorded 230.2 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, South Sudan Swaziland, Syria, Uganda, Yemen and Zambia. Visit us at www.mtn.com and www.mtn.co.za