African Press Association

MTN warns customers about OTP scam


For immediate release: MTN warns customers about OTP scam

JOHANNESBURG, South Africa – 31st January 2018, –/ African Press Association (APA) /, MTN wishes to advise its customers about yet another scam doing the rounds where customers are being called and asked for their one-time pin (OTP).

Once the pin is obtained, the fraudsters are then able to buy data or airtime from the customer’s accounts, after which that data or airtime is transferred to other numbers. This activity is a scam and it is NOT part of any MTN promotion.

MTN wishes to remind its customers that it will never contact a customer via text, email or telephonically, to request access to a one time pin, or to any other personal information.

Authentic MTN promotions are backed up by advertising on a number of channels including through broadcast and print media, at our branded stores, on billboards, in the Y’ello Trader magazine, on the MTN website and through our social media platforms.

Jacqui O’Sullivan, Corporate Affairs Executive at MTN SA, says “Unfortunately, fraudsters are everywhere and we want to be sure all our customers are protected at all times, across our entire business. Our systems are designed to safeguard our customer’s information from crimes such as data theft, sim swap fraud, identity theft and others but we need all our customers to remain vigilant at all times.”

MTN has recently strengthened its security with the introduction of a state-of-the-art fingerprint biometric solution. This solution is a first for the telecoms sector in South Africa.

The biometric system is used to authenticate the identity of post-paid (contract) subscribers when they undertake a range of transactions, including applying for a new contract or an additional SIM, performing an upgrade or SIM swap and loading of chargeable value added services.

“MTN aims to protect customers from fraudulent transactions that often originate elsewhere as identity theft. Any business has to stay one step ahead of these criminals at all times and at MTN, we will continue to do all we can to best protect our valued customers”, concludes O’Sullivan

Should you have any concerns regarding a communication you have received, please contact 0831800, 0831809, 0831808.

Distributed by African Press Association (APA) on behalf of MTN


Bridget Bhengu: Senior Manager – PR and Communications, MTN SA
Cell: 083 212 1964 / E-mail: Bridget.Bhengu@mtn.com

Mamello Raborifi: PR Manager, MTN SA
Cell: 083 214 5681 / E-mail: Mamello.Raborifi@mtn.com


Launched in 1994, the MTN Group is a multinational telecommunications group, operating in 22 countries in Africa, Asia and the Middle East. The MTN Group is listed on the JSE Securities Exchange in South Africa under the share code: “MTN.” As of 30 September 2017, MTN recorded 230.2 million subscribers across its operations in Afghanistan, Benin, Botswana, Cameroon, Cote d’Ivoire, Cyprus, Ghana, Guinea Bissau, Guinea Republic, Iran, Liberia, Nigeria, Republic of Congo (Congo Brazzaville), Rwanda, South Africa, Sudan, South Sudan Swaziland, Syria, Uganda, Yemen and Zambia. Visit us at www.mtn.com and www.mtn.co.za